Rezeki77 Privacy Policy

1Introduction

Rezeki77 ("the Platform", "we", "us", "our") operates the online gaming and sports betting services accessible at rezeki77.cam. We are committed to protecting the privacy and personal information of every individual who visits, registers with, or uses the Platform ("you", "Member", "User").

This Privacy Policy ("Policy") sets out how Rezeki77 collects, uses, stores, discloses, and protects personal data in connection with the services we provide. It applies to all interactions with the Rezeki77 website and any associated mobile-optimised interfaces, regardless of the device or network used to access them.

By registering an account or continuing to use the Rezeki77 platform, you confirm that you have read and understood this Policy and that you consent to the data practices described herein. If you do not agree to this Policy, you must not register an account or use our services.

2Definitions

The following terms carry the meanings set out below throughout this Policy:

• "Personal Data" means any information that identifies or can be used to identify a living individual, directly or indirectly.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, deletion, or any combination thereof.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, Rezeki77.
• "Data Processor" means any third party that processes Personal Data on behalf of Rezeki77 under contractual obligation.
• "Member" / "User" means an individual who has registered an account on the Rezeki77 platform.
• "Cookies" means small text files placed on a user's device by a website for the purposes of session management, functionality, analytics, and personalisation.
• "KYC" means Know Your Customer — the process of verifying the identity, age, and address of a Member to comply with applicable regulatory and anti-money laundering requirements.

3Data We Collect

Rezeki77 collects the following categories of personal data from Members and visitors to the Platform:

4How We Collect Your Data

Rezeki77 collects personal data through the following channels:

• Direct Submission: Information you provide when registering an account, completing KYC verification, submitting deposit or withdrawal requests, contacting customer support, or updating your account profile.
• Automated Technologies: Technical and usage data collected automatically through the operation of the Platform, including cookies, web beacons, server logs, and similar tracking technologies.
• Third-Party Payment Providers: Transaction confirmation and payment status data received from Malaysian payment processors such as DuitNow, FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, Public Bank Online, and Hong Leong Connect.
• Identity Verification Partners: Age and identity verification data from third-party KYC service providers where applicable.
• Referral Sources: Limited data shared by affiliate partners when a Member registers through a referral link, in accordance with the affiliate programme terms.

5Purposes of Processing

Rezeki77 processes Member personal data for the following specific purposes:

• Account Management: Creating, maintaining, and administering registered Member accounts on the Platform.
• Identity and Age Verification: Confirming that all Members meet the minimum age requirement of 21 years and verifying account ownership in accordance with anti-fraud and anti-money laundering obligations.
• Transaction Processing: Facilitating deposits, withdrawals, bonus allocations, and refunds accurately and securely.
• Customer Support: Responding to account enquiries, resolving disputes, and delivering technical and account assistance.
• Platform Improvement: Analysing usage patterns and behaviour data to enhance the performance, usability, and content of the Platform, including improvements to the mobile interface used by players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond.
• Fraud Prevention and Security: Monitoring account activity for suspicious patterns, investigating potential fraud or collusion, and maintaining the integrity of the gaming environment.
• Legal Compliance: Meeting obligations under applicable anti-money laundering (AML), know-your-customer (KYC), data protection, and gaming regulations.
• Responsible Gambling: Administering voluntary self-exclusion, deposit limit settings, cooling-off periods, and other player protection tools requested by Members.
• Marketing Communications: Sending promotional materials, bonus offers, and platform updates to Members who have consented to receive such communications. Consent may be withdrawn at any time.

6Legal Basis for Processing

Rezeki77 relies on one or more of the following lawful bases when processing your personal data:

• Contractual Necessity: Processing required to fulfil our obligations under the Member Account Agreement, including account creation, transaction processing, and customer support.
• Legal Obligation: Processing necessary to comply with applicable laws and regulatory requirements, including AML, KYC, and data retention obligations.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided clear and specific consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

7Data Sharing & Disclosure

Rezeki77 does not sell, rent, or trade personal data to third parties for commercial gain. We may, however, share personal data with the following categories of recipients in limited and controlled circumstances:

• Payment Service Providers: Transaction data shared with Malaysian payment processors (DuitNow, FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, Public Bank, Hong Leong) solely for the purpose of processing deposits and withdrawals.
• Identity Verification Services: Identity and document data shared with third-party KYC providers under strict data processing agreements where required for account verification.
• Technology Service Providers: Technical data shared with hosting, infrastructure, and security vendors who process data exclusively on Rezeki77's behalf under contractual data protection obligations.
• Analytics Providers: Aggregated or anonymised usage data shared with analytics tools to understand Platform performance. No directly identifying information is shared for this purpose.
• Legal and Regulatory Authorities: Personal data may be disclosed to law enforcement agencies, financial regulators, or court authorities where required by applicable law or a valid legal process, without prior notice to the Member where legally prohibited.
• Business Transfers: In the event of a merger, acquisition, or restructuring of Rezeki77, Member data may be transferred to the successor entity, subject to equivalent privacy protections.

8Data Retention

Rezeki77 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active Accounts: Personal data associated with active Member accounts is retained for the duration of the account relationship.
• Closed Accounts: Following account closure, Rezeki77 retains identity, financial, and transaction records for a minimum period required by applicable AML and gaming regulations (commonly five (5) to seven (7) years), after which data is securely deleted or anonymised.
• Technical and Usage Data: Log files and session data are typically retained for a rolling period of 90 days to two (2) years, depending on purpose, before deletion or anonymisation.
• Marketing Data: Contact preferences and marketing consent records are retained until consent is withdrawn, plus a reasonable additional period to demonstrate compliance.

When personal data is no longer required, Rezeki77 employs secure deletion or anonymisation methods to ensure it cannot be reconstructed or attributed to an identifiable individual.

9Security Measures

Rezeki77 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS Encryption: All data transmitted between Members and the Rezeki77 Platform is protected by industry-standard Transport Layer Security encryption.
• Password Hashing: Member passwords are stored in hashed form using a strong cryptographic algorithm. Rezeki77 does not store passwords in plaintext.
• Access Controls: Internal access to personal data is restricted to authorised personnel on a strict need-to-know basis. All access events are logged and audited.
• Fraud Detection Systems: Automated monitoring tools continuously analyse account and transaction activity for patterns indicative of fraudulent access or use.
• Regular Security Reviews: Rezeki77 conducts periodic security assessments of its infrastructure, processes, and third-party integrations.

10Cookies & Tracking Technologies

Rezeki77 uses cookies and similar tracking technologies to operate the Platform, remember Member preferences, maintain secure sessions, and gather aggregate usage analytics. The categories of cookies used are as follows:

• Strictly Necessary Cookies: Essential for the operation of the Platform — including session management, security tokens, and login persistence. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember Member preferences such as language settings, display options, and responsible gambling tool configurations.
• Analytics Cookies: Used to collect aggregated, anonymised data about how Members navigate and interact with the Platform, helping Rezeki77 identify areas for improvement.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of marketing campaigns. These are only set with your explicit consent.

Members may manage cookie preferences through their browser settings. Disabling certain categories of cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be declined as they are essential for secure account access.

11Your Data Rights

Rezeki77 respects your rights over your personal data. Subject to applicable law and certain legal limitations, you hold the following rights in relation to personal data we hold about you:

• Right of Access: You may request a copy of the personal data Rezeki77 holds about you, along with information about how it is processed.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held on your account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to Rezeki77's legal retention obligations.
• Right to Restrict Processing: You may request that Rezeki77 limit the processing of your data under certain circumstances, such as while a rectification request is assessed.
• Right to Data Portability: You may request a structured, machine-readable copy of personal data you have provided to Rezeki77 for use with another service provider.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. Objection to marketing will be actioned immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the legality of prior processing.

12Minors

The Rezeki77 platform is strictly intended for adults aged 21 years and above. Rezeki77 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a minor, that account and all associated data will be closed and deleted promptly.

13International Data Transfers

In the course of operating the Platform and engaging third-party service providers, personal data may be transferred to and processed in jurisdictions outside Malaysia. When such transfers occur, Rezeki77 takes appropriate steps to ensure that an adequate level of data protection is maintained, including through the use of contractual data processing agreements with receiving parties.

Rezeki77 does not transfer personal data to jurisdictions that do not provide an adequate level of protection without first implementing appropriate safeguards to protect Members' rights and interests.

14Policy Updates

Rezeki77 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, applicable law, or platform operations. When material changes are made, we will notify registered Members via email or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. We encourage Members to review this Policy periodically to remain informed about how their data is protected. Continued use of the Platform following any update constitutes acceptance of the revised Policy.

15Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data Rezeki77 holds about you, please contact our Data Protection team using the details below:

• Email: [email protected] — replies within 4 hours
• Live Chat: Available 24 hours a day, 7 days a week — average response time under 2 minutes

For formal data subject access requests, please use the email channel and include your registered account username and a brief description of your request. Rezeki77 will verify your identity before releasing or deleting any personal data.

For responsible gambling data requests — including self-exclusion records or responsible gambling history — our support team can be reached through live chat for the fastest resolution.